get_email

Get full email content including body by message ID.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/get-email.md

WHAT IT DOES

What get_email does on Freshdesk

AI agents call get_email to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_email is rated Low

This tool retrieves and queries email content by identifier. It performs a read-only operation with no side effects, data modification, deletion, or external execution. The severity is low as email retrieval has limited blast radius unless the email contains highly sensitive information, but the tool itself only accesses what the user/agent already has permission to view.

From the tool's definition Tool name 'get_email' and description 'Get full email content including body by message ID' indicate a retrieval operation with no modification of data.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_email safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_email, this is the rule to start with:

get_email Allowed

get_email is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_email": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every get_email call is checked against it from then on.

FAQ

Questions about get_email

What does the get_email tool do? +

Get full email content including body by message ID. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_email? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for get_email: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is get_email? +

get_email is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_email? +

Yes. Add a rate_limit block to the get_email rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_email completely? +

Set action: deny in the PolicyLayer policy for get_email. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_email? +

get_email is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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