get_file_metadata

Get custom metadata (SharePoint column values) for a file or folder. Returns all custom fields added by site administrators, such as Department, Status, Category, etc.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/get-file-metadata.md

WHAT IT DOES

What get_file_metadata does on Freshdesk

AI agents call get_file_metadata to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_file_metadata is rated Low

This tool reads and returns metadata about files/folders (custom SharePoint column values) without creating, modifying, deleting, or executing anything. It is a straightforward data retrieval operation with minimal security risk, assuming the caller has appropriate file-access permissions.

From the tool's definition Tool description explicitly states 'Get custom metadata' and 'Returns all custom fields' — purely retrieves data with no modification, deletion, or execution capability.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_file_metadata safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_file_metadata, this is the rule to start with:

get_file_metadata Allowed

get_file_metadata is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_file_metadata": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every get_file_metadata call is checked against it from then on.

FAQ

Questions about get_file_metadata

What does the get_file_metadata tool do? +

Get custom metadata (SharePoint column values) for a file or folder. Returns all custom fields added by site administrators, such as Department, Status, Category, etc. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_file_metadata? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for get_file_metadata: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is get_file_metadata? +

get_file_metadata is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_file_metadata? +

Yes. Add a rate_limit block to the get_file_metadata rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_file_metadata completely? +

Set action: deny in the PolicyLayer policy for get_file_metadata. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_file_metadata? +

get_file_metadata is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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