get_free_busy

Check availability/free-busy status for users.

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/get-free-busy.md

WHAT IT DOES

What get_free_busy does on Freshdesk

AI agents call get_free_busy to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_free_busy is rated Low

This tool retrieves and reads availability status information. There are no side effects, data modifications, deletions, code execution, or financial implications. It is a pure read operation that queries user availability, fitting squarely in the Read category with low severity due to minimal potential for misuse.

From the tool's definition Tool name 'get_free_busy' and description 'Check availability/free-busy status for users' indicate a query operation that retrieves calendar availability data without modifying or deleting anything.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_free_busy safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_free_busy, this is the rule to start with:

get_free_busy Allowed

get_free_busy is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_free_busy": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every get_free_busy call is checked against it from then on.

FAQ

Questions about get_free_busy

What does the get_free_busy tool do? +

Check availability/free-busy status for users. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_free_busy? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for get_free_busy: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is get_free_busy? +

get_free_busy is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_free_busy? +

Yes. Add a rate_limit block to the get_free_busy rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_free_busy completely? +

Set action: deny in the PolicyLayer policy for get_free_busy. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_free_busy? +

get_free_busy is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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