get_humaans_company
Get company information from Humaans. Returns: company name, status, trial info, timesheet settings. Example: {}
This record as markdown: /tools/freshdesk/get-humaans-company.md
What get_humaans_company does on Freshdesk
AI agents call get_humaans_company to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why get_humaans_company is rated Low
This tool retrieves company metadata without side effects. The returned information (company name, status, trial info, timesheet settings) are informational queries. No data is created, modified, deleted, or executed. This is a straightforward Read operation with minimal blast radius if misused by an agent.
From the tool's definition Tool description states 'Get company information from Humaans' with return values limited to company name, status, trial info, and timesheet settings—all read-only data retrieval with no modification, deletion, or execution capability.
Attacks that exploit this kind of access
The rule that runs get_humaans_company safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_humaans_company, this is the rule to start with:
get_humaans_company is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every get_humaans_company call is checked against it from then on.
Questions about get_humaans_company
Get company information from Humaans. Returns: company name, status, trial info, timesheet settings. Example: {}. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for get_humaans_company: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
get_humaans_company is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_humaans_company rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_humaans_company. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_humaans_company is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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