get_presence

Get your current presence status (available, busy, away, etc.).

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/get-presence.md

WHAT IT DOES

What get_presence does on Freshdesk

AI agents call get_presence to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_presence is rated Low

This tool queries the current presence status of a user, which is a read-only operation that retrieves data without creating, modifying, deleting, or executing any actions. The low severity reflects that presence status information has minimal security impact if accessed by an AI agent.

From the tool's definition Tool name 'get_presence' and description 'Get your current presence status' indicate retrieval of user status information with no modification or side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_presence safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_presence, this is the rule to start with:

get_presence Allowed

get_presence is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_presence": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every get_presence call is checked against it from then on.

FAQ

Questions about get_presence

What does the get_presence tool do? +

Get your current presence status (available, busy, away, etc.). It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_presence? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for get_presence: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is get_presence? +

get_presence is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_presence? +

Yes. Add a rate_limit block to the get_presence rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_presence completely? +

Set action: deny in the PolicyLayer policy for get_presence. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_presence? +

get_presence is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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