get_site_list
Get detailed metadata for a specific SharePoint list, including template type, visibility, and content type settings.
This record as markdown: /tools/freshdesk/get-site-list.md
What get_site_list does on Freshdesk
AI agents call get_site_list to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why get_site_list is rated Low
This tool retrieves and queries metadata about SharePoint lists (template type, visibility, content type settings) with no side effects or data modification capabilities. It fits the Read category definition of retrieving or querying data.
From the tool's definition Tool description states 'Get detailed metadata for a specific SharePoint list' — the verb 'Get' indicates data retrieval without modification. Metadata retrieval is a read-only operation.
Attacks that exploit this kind of access
The rule that runs get_site_list safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_site_list, this is the rule to start with:
get_site_list is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every get_site_list call is checked against it from then on.
Questions about get_site_list
Get detailed metadata for a specific SharePoint list, including template type, visibility, and content type settings. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for get_site_list: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
get_site_list is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_site_list rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_site_list. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_site_list is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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