opus_get_clips
List the exportable clips for a given project or collection.
This record as markdown: /tools/freshdesk/opus-get-clips.md
What opus_get_clips does on Freshdesk
AI agents call opus_get_clips to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why opus_get_clips is rated Low
This tool only retrieves and queries information about clips; it performs no modifications, deletions, or side effects. The listing operation is a read-only retrieval action that returns data without changing system state.
From the tool's definition Tool name is 'opus_get_clips' and description states 'List the exportable clips for a given project or collection.' The verb 'list' and the action of retrieving/querying clip data with no modification capability.
Attacks that exploit this kind of access
The rule that runs opus_get_clips safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For opus_get_clips, this is the rule to start with:
opus_get_clips is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every opus_get_clips call is checked against it from then on.
Questions about opus_get_clips
List the exportable clips for a given project or collection. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for opus_get_clips: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
opus_get_clips is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the opus_get_clips rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for opus_get_clips. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
opus_get_clips is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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