outreach_get_account

Get full details of an Outreach account (company) by ID. Example: {

SERVERFreshdesk SOURCE@mindstone-engineering/mcp-server-freshdesk

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/freshdesk/outreach-get-account.md

WHAT IT DOES

What outreach_get_account does on Freshdesk

AI agents call outreach_get_account to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why outreach_get_account is rated Low

This tool retrieves account information by ID without any capability to modify, delete, or execute operations. It is a straightforward read operation that returns data about a company account. The retrieval of company account details poses minimal risk as it is purely informational and read-only in nature.

From the tool's definition Tool name 'outreach_get_account' and description 'Get full details of an Outreach account (company) by ID' indicate a retrieval operation with no modification capability.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs outreach_get_account safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For outreach_get_account, this is the rule to start with:

outreach_get_account Allowed

outreach_get_account is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "outreach_get_account": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every outreach_get_account call is checked against it from then on.

FAQ

Questions about outreach_get_account

What does the outreach_get_account tool do? +

Get full details of an Outreach account (company) by ID. Example: {. It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on outreach_get_account? +

Register the Freshdesk MCP server in PolicyLayer and add a rule for outreach_get_account: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.

What risk level is outreach_get_account? +

outreach_get_account is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit outreach_get_account? +

Yes. Add a rate_limit block to the outreach_get_account rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block outreach_get_account completely? +

Set action: deny in the PolicyLayer policy for outreach_get_account. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides outreach_get_account? +

outreach_get_account is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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