salesforce_get_contacts
Get contacts. Filters: name_contains, email_contains, related_account_id. Returns: Id, FirstName, LastName, Email, Phone, Title, AccountId. Max 200 (default: 50).
This record as markdown: /tools/freshdesk/salesforce-get-contacts.md
What salesforce_get_contacts does on Freshdesk
AI agents call salesforce_get_contacts to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why salesforce_get_contacts is rated Low
This tool retrieves contact records from Salesforce with optional filters (name, email, account ID). It has no side effects—it only queries and returns structured data. There is no capability to create, modify, delete, or execute actions. The low severity reflects minimal blast radius; misuse would expose contact information but not compromise systems or cause irreversible damage.
From the tool's definition Tool description states 'Get contacts' with filtering and return parameters; uses 'Get' verb and returns contact data without any modification, deletion, or execution capabilities.
Attacks that exploit this kind of access
The rule that runs salesforce_get_contacts safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_get_contacts, this is the rule to start with:
salesforce_get_contacts is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_get_contacts call is checked against it from then on.
Questions about salesforce_get_contacts
Get contacts. Filters: name_contains, email_contains, related_account_id. Returns: Id, FirstName, LastName, Email, Phone, Title, AccountId. Max 200 (default: 50). It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_get_contacts: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
salesforce_get_contacts is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the salesforce_get_contacts rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for salesforce_get_contacts. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
salesforce_get_contacts is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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