salesforce_get_tasks
Get tasks. Filters: subject_contains, status, priority, who_id, what_id, activity_date_from, activity_date_to. Max 200 (default: 50).
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What salesforce_get_tasks does on Freshdesk
AI agents call salesforce_get_tasks to retrieve information from Freshdesk without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
Why salesforce_get_tasks is rated Low
This tool retrieves task data from Salesforce with no side effects. It accepts filter parameters to narrow results but does not create, modify, delete, or execute any operations. The maximum result limit (200 records) and filter options are typical of read-only query tools used for data retrieval and reporting.
From the tool's definition Tool name is 'salesforce_get_tasks' with description stating 'Get tasks' with multiple filter parameters (subject_contains, status, priority, who_id, what_id, activity_date_from, activity_date_to) and retrieval limit (max 200, default 50).
Attacks that exploit this kind of access
The rule that runs salesforce_get_tasks safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freshdesk, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For salesforce_get_tasks, this is the rule to start with:
salesforce_get_tasks is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freshdesk, apply this rule, and every salesforce_get_tasks call is checked against it from then on.
Questions about salesforce_get_tasks
Get tasks. Filters: subject_contains, status, priority, who_id, what_id, activity_date_from, activity_date_to. Max 200 (default: 50). It is categorised as a Read tool in the Freshdesk MCP Server, which means it retrieves data without modifying state.
Register the Freshdesk MCP server in PolicyLayer and add a rule for salesforce_get_tasks: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshdesk. Nothing to install.
salesforce_get_tasks is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the salesforce_get_tasks rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for salesforce_get_tasks. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
salesforce_get_tasks is provided by the Freshdesk MCP server (@mindstone-engineering/mcp-server-freshdesk). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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