List all Intercom workspace admins/team members. Returns IDs, names, and emails. Useful for discovering valid author_id or admin_id values.
AI agents call list_admins to retrieve information from Intercom Articles MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and queries user information (admins/team members, IDs, names, emails) without creating, modifying, deleting, or executing any operations. It is purely informational, similar to a directory lookup. The lowest blast radius applies—an agent could discover valid identifiers but cannot misuse them to cause harm directly through this tool alone.
From the tool's definition Tool description states it 'List[s] all Intercom workspace admins/team members' and 'Returns IDs, names, and emails.' The verb 'list' and the read-only nature of returning metadata about users indicates no data modification or side effects.
Documented attack patterns abuse exactly the kind of access list_admins gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Intercom Articles MCP Server, and nothing reaches the server without passing your rules. This is the rule we recommend for list_admins:
{
"version": "1",
"default": "deny",
"tools": {
"list_admins": {}
}
}list_admins is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.
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List all Intercom workspace admins/team members. Returns IDs, names, and emails. Useful for discovering valid author_id or admin_id values. It is categorised as a Read tool in the Intercom Articles MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Intercom Articles MCP Server MCP server in PolicyLayer and add a rule for list_admins: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Intercom Articles MCP Server. Nothing to install.
list_admins is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_admins rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_admins. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_admins is provided by the Intercom Articles MCP Server MCP server (kaosensei/intercom-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Intercom Articles MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
16 Intercom Articles MCP Server tools catalogued and risk-classified — across an index of 43,000+ MCP servers.