// MCP TOOL REFERENCE

GENESYS CLOUD MCP SERVER TOOLS

10 tools from the Genesys Cloud MCP Server MCP Server, categorised by risk level.

View the Genesys Cloud MCP Server policy →

// ALL 10 GENESYS CLOUD MCP SERVER TOOLS

READ 10 tools

Read conversation_sentiment Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer... Read conversation_topics Retrieves Speech and Text Analytics topics detected for a specific conversation. Topics represent business-... Read conversation_transcript Retrieves a structured transcript of the conversation, including speaker labels, utterance timestamps, and ... Read oauth_client_usage Retrieves the usage of an OAuth Client for a given period. It returns the total number of requests and a br... Read oauth_clients Retrieves a list of all OAuth clients, including their associated roles and divisions. This tool is useful ... Read query_queue_volumes Returns a breakdown of how many conversations occurred in each specified queue between two dates. Useful fo... Read sample_conversations_by_queue Retrieves conversation analytics for a specific queue between two dates, returning a representative sample ... Read search_queues Searches for routing queues based on their name, allowing for wildcard searches. Returns a paginated list o... Read search_voice_conversations Searches for voice conversations within a specified time window, optionally filtering by phone number. Retu... Read voice_call_quality Retrieves voice call quality metrics for one or more conversations by ID. This tool specifically focuses on...

// FAQ

How many tools does the Genesys Cloud MCP Server MCP server have? +

The Genesys Cloud MCP Server MCP server exposes 10 tools across 1 categories: Read.

How do I enforce policies on Genesys Cloud MCP Server tools? +

Route the Genesys Cloud MCP Server server through the PolicyLayer gateway. Define allow, deny, or approval rules per tool in the dashboard; they are enforced on every call before it reaches the server.

What risk categories do Genesys Cloud MCP Server tools fall into? +

Genesys Cloud MCP Server tools are categorised as Read (10). Each category has a recommended default policy.

Enforce policy on every Genesys Cloud MCP Server tool call.

Start from Genesys Cloud MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

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