Searches for voice conversations within a specified time window, optionally filtering by phone number. Returns a paginated list of conversation IDs and call duration for use in further analysis or tool calls.
AI agents call search_voice_conversations to retrieve information from Genesys Cloud MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
The tool performs a search query to retrieve and list conversation metadata (IDs and duration). There are no indications of creating, modifying, deleting, executing code, or financial operations. The filtering capability (by phone number, time window) is a standard query parameter used in read operations.
From the tool's definition Tool description explicitly states it 'Searches for voice conversations' and 'Returns a paginated list of conversation IDs and call duration' — these are read-only retrieval operations with no modification, deletion, or execution of code.
Documented attack patterns abuse exactly the kind of access search_voice_conversations gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Genesys Cloud MCP Server, and nothing reaches the server without passing your rules. This is the rule we recommend for search_voice_conversations:
{
"version": "1",
"default": "deny",
"tools": {
"search_voice_conversations": {}
}
}search_voice_conversations is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.
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Searches for voice conversations within a specified time window, optionally filtering by phone number. Returns a paginated list of conversation IDs and call duration for use in further analysis or tool calls. It is categorised as a Read tool in the Genesys Cloud MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Genesys Cloud MCP Server MCP server in PolicyLayer and add a rule for search_voice_conversations: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Genesys Cloud MCP Server. Nothing to install.
search_voice_conversations is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the search_voice_conversations rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for search_voice_conversations. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
search_voice_conversations is provided by the Genesys Cloud MCP Server MCP server (makingchatbots/genesys-cloud-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Genesys Cloud MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
10 Genesys Cloud MCP Server tools catalogued and risk-classified — across an index of 43,000+ MCP servers.