voice_call_quality

ServerGenesys Cloud MCP Server
CategoryRead

WHAT IT DOES

What voice_call_quality does on Genesys Cloud MCP Server

AI agents call voice_call_quality to retrieve information from Genesys Cloud MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

THE RISK

Low Risk

Why voice_call_quality needs a policy

This tool only queries and retrieves historical quality metrics from existing conversations. It performs no creation, modification, deletion, code execution, or financial transactions. The operation is read-only and purely informational, making it a standard Read category tool with low blast radius if misused by an AI agent.

From the tool's definition Tool name 'voice_call_quality' and description 'Retrieves voice call quality metrics' indicates data retrieval with no modification or side effects. Returns 'structured JSON' of quality metrics (MOS scores) for conversations by ID.

Documented attack patterns abuse exactly the kind of access voice_call_quality gives an agent:

POLICY

How to control voice_call_quality

PolicyLayer is an MCP gateway — it sits between your AI agents and Genesys Cloud MCP Server, and nothing reaches the server without passing your rules. This is the rule we recommend for voice_call_quality:

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "voice_call_quality": {}
  }
}

voice_call_quality is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.

Create a free account and register Genesys Cloud MCP Server — nothing to install.
Add this policy — paste it, or build it visually.
Point your MCP client (Claude, Cursor, anything) at your gateway URL.

CAP THIS TOOL →

Free to start. No card required.

EXPLORE

Related tools and policies

More Genesys Cloud MCP Server tools

Read conversation_sentiment Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated Read conversation_topics Retrieves Speech and Text Analytics topics detected for a specific conversation. Topics re Read conversation_transcript Retrieves a structured transcript of the conversation, including speaker labels, utterance Read oauth_client_usage Retrieves the usage of an OAuth Client for a given period. It returns the total number of Read oauth_clients Retrieves a list of all OAuth clients, including their associated roles and divisions. Thi Read query_queue_volumes Returns a breakdown of how many conversations occurred in each specified queue between two Read sample_conversations_by_queue Retrieves conversation analytics for a specific queue between two dates, returning a repre Read search_queues Searches for routing queues based on their name, allowing for wildcard searches. Returns a

All 10 Genesys Cloud MCP Server tools →

Read tools on other servers

M-Team MCP Server get_torrent_detail YouTube MCP Server search_channel Android Forensics ADB MCP Server parse_browser_history 0xarchive web3_challenge

Go deeper

The MCP Attack Database → Documented attack patterns against MCP deployments — and the policies that stop them.
Data exfiltration → How read access becomes an exfiltration channel when chained with untrusted content.
MCP token cost → What connecting this server costs in context-window tokens on every request.
Rate Limiting MCP Tool Calls: A Practical Guide →
MCP Security: Why Prompt Guardrails Aren't Enough →

FAQ

Questions about voice_call_quality

What does the voice_call_quality tool do? +

Retrieves voice call quality metrics for one or more conversations by ID. This tool specifically focuses on voice interactions and returns the minimum Mean Opinion Score (MOS) observed in each conversation as structured JSON. MOS is a measure of perceived audio quality based on factors such as jitter, latency, packet loss, and codec. Use the following legend to interpret MOS values:\n\n. It is categorised as a Read tool in the Genesys Cloud MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on voice_call_quality? +

Register the Genesys Cloud MCP Server MCP server in PolicyLayer and add a rule for voice_call_quality: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Genesys Cloud MCP Server. Nothing to install.

What risk level is voice_call_quality? +

voice_call_quality is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit voice_call_quality? +

Yes. Add a rate_limit block to the voice_call_quality rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block voice_call_quality completely? +

Set action: deny in the PolicyLayer policy for voice_call_quality. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides voice_call_quality? +

voice_call_quality is provided by the Genesys Cloud MCP Server MCP server (makingchatbots/genesys-cloud-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Genesys Cloud MCP Server tool call.

Start from Genesys Cloud MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

CHECK YOUR STACK →

Free to start. No card required.

10 Genesys Cloud MCP Server tools catalogued and risk-classified — across an index of 43,000+ MCP servers.