query_queue_volumes

THE RISK

Low Risk

Why query_queue_volumes needs a policy

This tool retrieves conversation volume metrics—a read-only operation with no side effects. It accepts date ranges and queue IDs as parameters and returns aggregated data for analysis. No data is created, modified, deleted, or executed. The blast radius of misuse is minimal; an attacker could extract business analytics to understand call patterns, but cannot harm systems or data integrity.

From the tool's definition Tool name 'query_queue_volumes' and description 'Returns a breakdown of how many conversations occurred in each specified queue between two dates' indicate a query operation that retrieves historical analytics data without modifying or executing any state…

Documented attack patterns abuse exactly the kind of access query_queue_volumes gives an agent:

POLICY

How to control query_queue_volumes

PolicyLayer is an MCP gateway — it sits between your AI agents and Genesys Cloud MCP Server, and nothing reaches the server without passing your rules. This is the rule we recommend for query_queue_volumes:

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "query_queue_volumes": {}
  }
}

query_queue_volumes is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.

Create a free account and register Genesys Cloud MCP Server — nothing to install.
Add this policy — paste it, or build it visually.
Point your MCP client (Claude, Cursor, anything) at your gateway URL.

CAP THIS TOOL →

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EXPLORE

Related tools and policies

More Genesys Cloud MCP Server tools

Read conversation_sentiment Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated Read conversation_topics Retrieves Speech and Text Analytics topics detected for a specific conversation. Topics re Read conversation_transcript Retrieves a structured transcript of the conversation, including speaker labels, utterance Read oauth_client_usage Retrieves the usage of an OAuth Client for a given period. It returns the total number of Read oauth_clients Retrieves a list of all OAuth clients, including their associated roles and divisions. Thi Read sample_conversations_by_queue Retrieves conversation analytics for a specific queue between two dates, returning a repre Read search_queues Searches for routing queues based on their name, allowing for wildcard searches. Returns a Read search_voice_conversations Searches for voice conversations within a specified time window, optionally filtering by p

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Go deeper

The MCP Attack Database → Documented attack patterns against MCP deployments — and the policies that stop them.
Data exfiltration → How read access becomes an exfiltration channel when chained with untrusted content.
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Rate Limiting MCP Tool Calls: A Practical Guide →
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FAQ

Questions about query_queue_volumes

What does the query_queue_volumes tool do? +

Returns a breakdown of how many conversations occurred in each specified queue between two dates. Useful for comparing workload across queues. MAX 300 queue IDs. It is categorised as a Read tool in the Genesys Cloud MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on query_queue_volumes? +

Register the Genesys Cloud MCP Server MCP server in PolicyLayer and add a rule for query_queue_volumes: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Genesys Cloud MCP Server. Nothing to install.

What risk level is query_queue_volumes? +

query_queue_volumes is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit query_queue_volumes? +

Yes. Add a rate_limit block to the query_queue_volumes rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block query_queue_volumes completely? +

Set action: deny in the PolicyLayer policy for query_queue_volumes. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides query_queue_volumes? +

query_queue_volumes is provided by the Genesys Cloud MCP Server MCP server (makingchatbots/genesys-cloud-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Genesys Cloud MCP Server tool call.

Start from Genesys Cloud MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

CHECK YOUR STACK →