Low Risk

get_message

Get details of a specific message by ID

How to control get_message ↓

What get_message does on Frontapp MCP Server

AI agents call get_message to retrieve information from Frontapp MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Low Risk

Why get_message needs a policy

This tool retrieves message details from Front's customer communication platform using a message ID. It performs a query operation with no modification, deletion, or external execution. The action is read-only and returns information only.

From the tool's definition Tool name 'get_message' and description 'Get details of a specific message by ID' indicate data retrieval without side effects.

Documented attack patterns abuse exactly the kind of access get_message gives an agent:

How to control get_message

PolicyLayer is an MCP gateway — it sits between your AI agents and Frontapp MCP Server, and nothing reaches the server without passing your rules. This is the rule we recommend for get_message:

policy.json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_message": {}
  }
}

get_message is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.

  1. Create a free account and register Frontapp MCP Server — nothing to install.
  2. Add this policy — paste it, or build it visually.
  3. Point your MCP client (Claude, Cursor, anything) at your gateway URL.
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Related tools and policies

Go deeper

Questions about get_message

What does the get_message tool do? +

Get details of a specific message by ID. It is categorised as a Read tool in the Frontapp MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_message? +

Register the Frontapp MCP Server MCP server in PolicyLayer and add a rule for get_message: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Frontapp MCP Server. Nothing to install.

What risk level is get_message? +

get_message is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_message? +

Yes. Add a rate_limit block to the get_message rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_message completely? +

Set action: deny in the PolicyLayer policy for get_message. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_message? +

get_message is provided by the Frontapp MCP Server MCP server (zqushair/frontapp-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Frontapp MCP Server tool call.

Start from Frontapp MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

Free to start. No card required.

151 Frontapp MCP Server tools catalogued and risk-classified — across an index of 43,000+ MCP servers.

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