Low Risk

list_conversations

List conversations in Front. Returns conversations in reverse chronological order (most recently updated first). Supports pagination and filtering via query parameter.

How to control list_conversations ↓

What list_conversations does on Frontapp MCP Server

AI agents call list_conversations to retrieve information from Frontapp MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Low Risk

Why list_conversations needs a policy

This tool retrieves conversations from the Front platform without any side effects. It is a read-only operation that queries existing data and returns results, fitting the 'Read' category definition of retrieving or querying data with no side effects. The blast radius if misused is low—an agent could retrieve conversation data it shouldn't access, but cannot modify or delete anything.

From the tool's definition Tool name is 'list_conversations' and description states it 'List conversations in Front' and 'Returns conversations'.

Documented attack patterns abuse exactly the kind of access list_conversations gives an agent:

How to control list_conversations

PolicyLayer is an MCP gateway — it sits between your AI agents and Frontapp MCP Server, and nothing reaches the server without passing your rules. This is the rule we recommend for list_conversations:

policy.json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_conversations": {}
  }
}

list_conversations is read-only, so it stays allowed — but everything else on the server is denied unless you say otherwise.

  1. Create a free account and register Frontapp MCP Server — nothing to install.
  2. Add this policy — paste it, or build it visually.
  3. Point your MCP client (Claude, Cursor, anything) at your gateway URL.
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Related tools and policies

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Questions about list_conversations

What does the list_conversations tool do? +

List conversations in Front. Returns conversations in reverse chronological order (most recently updated first). Supports pagination and filtering via query parameter. It is categorised as a Read tool in the Frontapp MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_conversations? +

Register the Frontapp MCP Server MCP server in PolicyLayer and add a rule for list_conversations: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Frontapp MCP Server. Nothing to install.

What risk level is list_conversations? +

list_conversations is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_conversations? +

Yes. Add a rate_limit block to the list_conversations rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_conversations completely? +

Set action: deny in the PolicyLayer policy for list_conversations. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_conversations? +

list_conversations is provided by the Frontapp MCP Server MCP server (zqushair/frontapp-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Frontapp MCP Server tool call.

Start from Frontapp MCP Server, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

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151 Frontapp MCP Server tools catalogued and risk-classified — across an index of 43,000+ MCP servers.

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